Tenant satisfaction* (FY24)
New tenancies
Residents have better wellbeing since moving in
We empower residents and support inclusive communities by delivering quality services and innovative programs. Our personalised approach sustains tenancies, driving a culture of safe homes and neighbourhoods that foster stability and wellbeing. We are proactive and in regular contact with our residents to ensure they are set up to succeed.
What does home mean?
For our residents, home is more than just a roof overhead. It is a place of security and belonging, and an opportunity to do well.
Diverse, vibrant communities
The Bridge community comes from all walks of life. We work together to design and deliver innovative resident-centred services, and strong, sustainable tenancies.
Customer Service: Putting residents first
Quality customer service is our priority and enables us to find solutions for our residents.
Wellbeing first: Supporting our residents
The wellbeing of our residents is at the heart of everything we do.
We build strong relationships with our residents and offer support services for those who need it. Our range of services and wellbeing programs empower residents to achieve their goals.
Hand Up participants sustained their tenancy
Wellbeing visits
Residents are close to the services they need
Building Strong Communities
We work with residents to build strong communities. Our community engagement focus is on:
- Shaping services around resident need and input
- Inclusive communities
- Empowering residents through wellbeing programs
- Celebrating community strength and resilience.
By working together, we support wellbeing, belonging, and resilience.
Attendances at our community events
Resident led initiatives and events
Residents can build better relationships with people important to them
Impact Stories
Heart of community housing
Housing Manager are at the heart of Bridge, as the key resident relationship holders.
They do more than manage properties, they support people to build safe, stable and connected lives.
From helping residents sustain their homes, to linking them with support services, resolving issues, and creating inclusive communities, housing managers bring our mission to life every day.
Bringing a ‘whatever it takes’ attitude, Housing Managers make sure Bridge homes are not just a roof, but a foundation for opportunity, wellbeing and stronger communities.
“I can’t express enough how grateful I am for the support I received from my housing manager over the past years. From day one, she was always there when I needed assistance, whether it was a simple question or a more pressing concern. My housing manager handled every situation with grace and professionalism, making me feel valued and at ease.” – Bridge resident
Community greening at Elger St
Bridge workshops and events held at the garden in FY25.
varieties of plants, fruits and vegetables on rotation flourishing in the garden.
total community gardens across Bridge’s portfolio.
The Community Greening initiative at Elger Street is a resident-led rooftop garden project that exemplifies how social housing can foster wellbeing, sustainability, and connection.
Established through Bridge Housing’s Bright Ideas grant, the garden has evolved into a thriving space where residents grow food, share knowledge, and build community together. It offers tangible cost-of-living relief, promotes environmental stewardship through composting and water-wise practices, and provides a culturally safe space for residents from diverse backgrounds.
The rooftop garden has become a hotspot for workshops and events too. In the past year, it has hosted the Botanic Gardens of Sydney’s Community Greening team, Government Ministers, and countless community and Bridge Housing members.
Residents like Jonathan and Christine have led the charge, transforming the rooftop into a cornerstone of Elger Street’s identity, demonstrating how lived experience and local leadership can shape inclusive, sustainable homes.
“It’s more than just a garden. It’s where we come together, grow things, and support each other. It’s changed how I feel about living here.” – Christine
“For the first time in my life I feel secure with my housing.”
Bridge Housing resident
“Their dedication to understanding my disability helped me through what could have been a difficult process. My life has been improved by your wonderful work.”
Bridge Housing resident
“Living here has been a lifeline for me and my daughter, especially during our most challenging times. As a solo parent, I cannot fully express how much it has meant to have a safe place to call home, knowing that my child and I are secure.”
Bridge Housing resident
